Terms and conditions
We use Australia Post, Fastway Couriers and Startrack Express to ship your goods. Goods will be despatched within 1-2 business days and delivery time frame is 2-8 days dependant upon which state we are sending to.
- We accept Returns only if an error is made by us and the product/s is/are incorrect Item/s. Goods returned must be unopened and in its original packaging and advice. Including invoice or order number must be emailed to GBPT at firstname.lastname@example.org within 7 days of being received.
- GBPT will then advise you if/when to return the goods and this must be in a timely fashion. The correct item will then be immediately shipped out within 7 business days minus the return cost the customer had to bear (if any).
- Refunds are only given if the product is faulty. Customers must contact us with a description of the problem by email. This must be received within 7 days of receipt of goods. Invoice or order number must be included. If an explanation is not easy please also send a photo of product if/wherever possible.
- We cannot offer refunds or exchanges on treats that are opened due to strict health regulations/policies.
- Please make your selections carefully when purchasing and double check you order before submitting payment.
It also sets out your rights in relation to accessing the personal information collected and held regarding you.
How your personal information is collected and used
GBPT collects your personal information only to enable us to conduct our business and/or services. Any information collected will only be used in a lawful manner.
Using GBPT website
By using our website and agreeing to our policy your personal information is never used or given to a third party that could identify you as an individual and is only used anonymously to any third parties we have contracted to provide services on our website (or pay pal, eway payment services) and is done so in a protected manner.
Consent to use your personal information
Personal information will only be used for marketing purposes if you have either expressed or implied consent to do so.
Implied consent is assumed when signing up to use our website.
When registering or purchasing from GBPT you consent to GBPT using your information such as email address to provide you with offers and information regarding our products and services and will comply with the Spam Act 2003